- Next Level Automotive
I have found it to be incredibly tough to find a reliable and trustworthy mechanic to work on my car! As a woman I particularly appreciate that the guys talk TO me not AT me and walk me thru the work that needs to be done! They’re polite, courteous and do an amazing job at a very reasonable price!
I went there without appointment for state inspection and they where very nice to accept my car for inspection and i am in and out within 20mins. Price is very reasonable and they are knowledgeable. Highly recommend this business.
I took my car in to get two new tires. Chris patiently explained my options They not only put on two new front tires but put the best original tires on the back at no extra charge. They also invited me back in 50 miles to retighten the lug nuts at no extra charge.
My second experience at Next Level Automotive ensures I have found my new go-to car care facility. Everything about the experience was positive. It was easy to make an appointment that worked for me. When describing what I wanted done, they asked many clarifying questions, which gave me confidence I was being heard. They told me they would call to tell me what they found before starting repairs, and that’s just what they did, explaining what they found and what they suggested be done. When I went to pick up my car, they fully explained what was done and told me about things that I might want to keep an eye on for my next visit, but with absolutely no pressure to get me to spend more money. These are the types of behaviors that gain a customer’s trust and loyalty. I’m feeling pretty good about this relationship!
Great as always
Scheduled an oil change and State Inspection. Needed to replace tie rod to pass inspection. Chris was able to get the tie rod delivered and Carl completed the job on a timely basis. The old Ford Edge is driving as nice as the day we bought it. Thanks to the Jutras Brothers and their crew at Next Level.
My car is an 03 so things that are original & cost a little more are starting to go. Want to keep it running for a few more years & these guys have been helping with that for sure. Great job, thank u Next Level.
I have only been here a couple of times, but after the first time I definitely wanted to go back. They do an awesome job with communicating and provide exceptional services. Nothing bad to say about it!
Wonderful experience. Best shop in concord
Awesome people who I can totally trust.
I took my vehicle in because my brakes were chattering and making noise I took it the next level they took my brake calipers all apart clean them up oil them put them all back together and charged me for labor and that was it and my car runs great as always I love these guys they're very honest they do great work great prices and their shop is clean I am very happy that I found them it's hard to find a good auto mechanic
Excellent job as usual! I highly recommend Next Level Automotive! They are very professional and worth the visit!
Wonderful experience the guys are great. I’ve used Next level automotive in the past and the service is top notch they always consider me first and I just think it’s wonderful I recommend Them all the time.
This is the only place I will bring my car! They are amazing here and are very trustworthy!
I have been taking my vehicle to Next Level for a few years now. They are very professional and reasonably prices. Love the $15 inspections price. Shop is always clean and the staff is courteous.
Great place easy to get to and people seemed knowledgeable.
i enjoy coming here, theyre always very chill and have pretty great pricing.
I had an appointment for an oil change. From the moment I arrived the service advisor was pleasant, knowledgeable and professional. The mechanics were very professional and helpful. I am very confident in the work they provide.
I called very last minute for an inspection. As always, they were accommodating and got me in. They are so honest and would never do anything that was not necessary - they make sure your vehicle is safe! We would not take our vehicles anywhere else.
As usual Next Level provided a great and quick service!
They were able to squeeze me in last minute at a time that worked for me, great price and friendly staff will recommend to friends and family
Very good experience at Next Level Automotive. Great customer service and fair prices. Very knowledgeable technicians and owners are very active in the day to day business operations. Highly recommend.
Very easy to schedule appointment on line. Next day appointment. Friendly guys that are always looking out for you!
I can honestly say I’m extremely happy with the service I received at Next Level Auto. The personnel was friendly & reassuring. The mechanics were thorough with diagnosing the problem, sharing their finding & recommendations.
Great customer service and good price. We are going to take our car there from now on for any problems and oil change etc.
Holly said they did everything without any issues.
Great service as always! These guys are fantastic and honest.
Got there at 8:00 as scheduled and got right in. Quick oil change and on my way! Great service!
Next Level Automotive are fantastic. They were able to accept our car being towed in because unable to start. They diagnosed repair and even though extremely busy, fit us in to get our car back on the road quickly! I'm thankful for their help and appreciate how professional and friendly they are always!
Wife's Hondas hood wouldn't close & latch anymore so had a bungee cord holding it down until Next Level Automotive could fix it. It got replaced & works the way it supposed to, thanks guys for another great job, 👍
Once again good price very honest,good job as always,very pleased with the work they do, very knowledgeable Good Job Guys!!!! Chuck
New to Concord, and had heard good things about Next Level Automotive. Shawn & Chris were so wonderful, from the initial phone call through the appointment they were professional yet friendly, listened to what I had to say and shared expert advice. Will definitely be back!
Had problems with my headlights so couldn't use my car in the morning because it is dark at 4am so had to use the wife's car but I'm back to using mine. Thanks guys for being quick & efficient.
Everyone at Next Level Automotive in Concord are all knowledgeable and experienced. They always provide above and beyond customer service and repair service. They are all "down to earth" and work with the customers all of the way with professionalism and full honesty. I will always continue going there for service.
Had new summer wheels and tires mounted up and could not be happier! Next Level helped source some great winter tires for us and they where amazing, so now that spring/summer is here we decided after talking with Shawn and Eric to invest in a second set of wheels and have dedicated winter and summer wheel/tires for our car. Got some awesome updated summer wheels and used our factory wheels as winters so no more black steel wheel look, nice factory alloy wheels for snow and a nice upsized graphite alloy summer wheels. Modernized the car and ensures great grip in any New England weather! Thanks Next Level!!
Want to communicate a very positive first experience. Made appointment, was taken promptly and service performed quickly and professionally. Will definitely return
They were able to get my car in rather quickly, which helped due to my crazy schedule. They kept me update on what was going on with my car and the pricing was very reasonable! Very happy with my entire experience!
Very professional and honest.
Service was excellent and timely! Highly recommend!
Everyone at Next Level is always great and very professional!! Definitely recommend!
THE SERVICE WAS OUTSTANDING the team took such good care of us. They communicated promptly and efficiently.
A great bunch of guys. Awesome to work with. Highly recommend!
I’m glad you were close by and able to help me when my car broke down. The office was clean and neat. The service was thorough and they took the time to explain information that I could understand. Also made aware of things I need to be aware of for upcoming inspection. Staff was very courteous and reassuring.
Great service.My inspection was quick and easy And the staff was super friendly!
Very professional experience stand up guys at next level. Recommended.
These guys are the best they do great work very honest I'm very happy I found them and I would recommend them to everybody
My wifes Honda Pilot was having a hard time starting on Cold Days The crew checked the Battery and recommended replacement. They were able to get the battery and get it installed quickly. They also lubricated the Sunroof and took care of an issue it had with closing properly.
Wife's car is all set & safe for another year. Oil changes & regular maintenance is keeping our 98 Honda Civic going strong. The guys are flexible as well, wife's day off changed after appointment was made but garage changed day without a problem, thanks guys.
Next Level services our fleet vehicles and are always quick, thorough, and fair. They get us in quickly and are really patient and understanding with my companies random timelines for getting vehicles serviced. Totally recommend to anyone—I’ve gone to tons of shops in the Concord area and this is one of the best.
Next level Automotive always comes through when our vehicles need help. They always give us straight and do not create anything other than the problem at hand. They are fast, efficient and will always tell you like it is. I highly recommend everyone to go here. The service is outstanding.
Perfect timing. New Nokians just before today snow storm!
Thank you guys so much during my time of need. This was amazing service, super quick and super helpful, I feel like they educated me on my car in a helpful way so I know what to look out for
I had an Oil Change done and it was done in less than a half an hour. Next Level Automotive was very professional and the customer service was great! I highly recommend Next Level Automotive for your automotive needs!
My exhaust had developed a loud noise, the guys at Next Level Auto took my truck in 1st thing in the am, I just showed up without an appointment. They found that some exhaust bolts had rusted and broke along with an exhaust hanger. They had me all fixed up and back on the road in under an hour.
My valve cover gasket was leaking some oil & smoked a little when idling. The guys replaced the valve cover gasket & all good to go now. Not losing oil, not smoking oil & not getting oil on engine parts. Guys are professional, courteous & will complete a job as quickly as they can keeping cost down.
The team at NLA is what a shop should be. Excellent service from excellent people.
Brought car in to rotate tires so they last longer which they do for nothing if you get your tires from them, great tires also. Checked my coolant system for any leaks & try to create better heat. They noticed that the inspection could be done now which I didn't realize so thanks guys for that. That's why I come to Next Level Automotive, my car is safer & running good. I commute for work so needs to be right.
I have now been to Next Level 3 times and I have had nothing but honest and excellent customer service from start to finish.
I was trying to make a decision about purchasing a used vehicle and brought it into the team at Next Level Automotive so that they could inspect it for me. They did an extremely thorough inspection and gave me a detailed report after explaining each issue that they found. They also sent the report directly to the dealership that I was working with, and volunteered to talk with them about what they found if needed. I was able to use this valuable tool and information to negotiate a great deal with the dealership. Next Level was "key" to getting me into my bucket-list vehicle with confidence that it wasn't going to be a money pit for me, and that I was going to be able to enjoy it for the next several years. Thanks guys!
Had to get our brakes done right before the snowstorm. The guys at Next Level got us in, and did an amazing, quick, affordable job. Drives like new. We’ll always bring our vehicles here, and would highly recommend! Thanks guys!
They always fix my problems quickly at reasonable cost. Tremendous customer service. Go see them and they will take good care of you!
These guys serious take it to the Next Level, every time I go to the shop everyone there makes you feel like family, we have had a few shocking repairs needed between mine and my wife's vehicles and we always drive away happy knowing it may have been more then anticipated due to additional repairs needed but have always been shown the additional issues and Next Level always makes us feel safe with all regards to our vehicles! Thank you guys so much!
Next Level Automotive have a group of mechanics who are professionals and experienced at their profession. They are pleasant, respectful informative from setting up an appointment to explanation of work to be done. They answered my questions and I was completely satisfied with their service.
Work done as promised. Very friendly waiting room.
As usual we had a great experience at Next Level, they fixed the problem and every person we dealt with was pleasant, as always. Great bunch of guys 🙂
From preventive maintenance to break downs. This is where we call.
Holly said quick.
Great guys and great company!
Honest guys that aren't out to rip you off. Will be honest with what your vehicle does and doesn't need. It's the only place I'll send my wife and my vehicle (for non warranty) repairs.
They were very honest and kind. They explained everything and were reasonable.
I appreciate the high level of service I received at Next Level Automotive. They are very straightforward about the needs of my vehicles hand I always feel that they have my best interest in mind.
First time and I was greatly impressed. I have five children in area with many many vehicles, they will get the word about your fine operation.
Needed my oil changed & had a front marker light out. They got me in thank God because it's the only days I'll have off for a month other than Christmas & New Year's Day so thank you Next Level Automotive, don't have to stress about it now.
INCREDIBLE Auto Repair Shop - outstanding customer service - they took me in - unannounced with what could've been a horrible outcome - but they fixed it right away - and like any good "doctor" - making sure I follow-up - if you don't go to Next Level - you are getting sub-standard work and customer service. I would give them 10 stars! Amazing!
Great people to talk to about my vehicle !( all my work will be done at Next Level Automotive )
Very pleasant and great service. Was my first time, the team made an amazing impression which made for an even better experience. Definitely 5 stars.
I last-minute rescheduled an appointment for a state inspection and then missed the rescheduled one, no call no show. Bad customer. Took my vehicle in the next day unannounced and they worked me in without complaint. Excellent prices, good communication, and good service. Vehicle passed with no shenanigan "problems," and Danny recommended oil undercoating for my clean out of state vehicle, which is a service they don't even provide. That's the kind of what's-best-for-you stuff only an honest, quality shop will do. Will be going here for all my vehicles for as long as they'll let me.
Julie said they are awesome.
The hospitality was incredible at Next Level Automotive. The owner even offered me a ride to work and a ride back to the shop to pick up my vehicle. I was provided updates as well as a phone number to text with questions if needed. Pickup was incredibly easy and I was even provided with an itemized receipt for what they recommended I do next, and also assured that there was no pressure to complete all of the tasks in one appointment. Not to mention, my car was done quickly and done well. I was very pleased overall and will definitely be returning!! Thanks to everyone at Next Level.
Best shop around!!! Great HONEST work!!
Shawn, Eric and their crew went above and beyond to locate a heater box for a 2001 Ford Windstar. It is November in MH and I have heat again. Very thorough and good attention to details.
Anytime I call they can get me right in. They are knowledgeable and thorough every time!
Our Nissan Altima had an issue of sometimes not starting. Next level diagnosed the problem and were able to fix it! Nice job
Service, Quality and professional Family atmosphere. Top notch in every categories including Honest and Fair.
Next level auto has been a great help in helping me care for an ageing classic!.. they’re are honest and fair, and would recommend them without hesitation.
Dropped off my wife's car this morning, I had talked with Danny and Shawn and got a set ordered and needed an oil change. After dropping off the car they noticed my inspection will be due in December and offered to do the inspection while they did the other repairs, next level is an amazing shop, always putting customers first! Thank you Next Level!!
Pablo said the business's service was done in a decent timing.
I have had nothing but superb service since day 1. They treat me with respect and talk my language when explaining the service they did or plan to do. Happy camper!
Next Level is outstanding in service and time.
Love the honesty and openness of these guys!!! Pleasure to work with!
These guys got me some rims so my studded snow tires can be mounted so I can put them on the car when I'm ready. It was a big help for me so I'm now ready for snow even though I'm not a fan of winter, thanks guys, appreciate it.
The whole team is attentive to provide quick and outstanding service. They care about safety and get the job done right.
Just got into the City from Florida after driving 1200 miles. Needed a last minute oil change and tire rotation. My daughter uses Next Level Auto for her vehicle and she took me to see Dan and his crew. I received prompt professional service. Highly recommended!
Love this place. Staff is polite and the facility is very clean despite being so busy. Highly recommend this business for all of your vehicle needs.
I always go here for my mechanical needs! Haven’t been disappointed yet, always great service!
The staff knowledgeable, friendly and kind. They go above and beyond to sure the job is done right and in a timely manner.
I called Thursday and got an appointment next day for 4 tires and a state inspection. Dropped off at 8:30 and was ready in under 2 hours. Quite pleased with the service and turn around time
Great communication and reliable work.
Super friendly and helpful crew. Quick work and very reasonable pricing. We will definitely go back.
Always sooooo understanding and patient. They take the time to explain and show you any problems. Today they washed my inside windshield b/c it’s so difficult for me to do even though it isn’t exactly what they do. Highly recommend Next Level!!
I can always trust them.
Eric and Sean are thorough and courteous! Recommend them for honest quality service!
Scheduled an appointment to have new tires put mounted and balanced. Shawn was great. Took my car right in and performed the maintenance. I was in and out in little over an hour.
A shop with a conscience and honesty. Highly recommend.
I wasn’t that impressed with the first time I went to Next Level Automotive but I decided to give them another chance and bam my service was amazing
Always very happy with the service
As always Sean and his crew did a great job. Never have any issues with them. They tell you up front about any issues and what it’s going to cost to fix them. No “surprises” or “extras”.
Great service. Was referred by a friend. I needed a inspection and they were able to get me right in.
Extremely likely to recommend for sure 👌
I found Next Level through a thread on Facebook. Everyone had excellent things to say, and they were right! They were transparent, honest, reasonable and so personable from start to finish. They also gave us a quote for work that will be needed in the future. I am so thankful we found them!
Awesome service great people very helpful
Just needed an inspection but I was aware something might have to be done beyond that. That said... There seems to be a lack of communication. I let them know I would be done with work at 3:30. I don't think they started truly working on my car until 2. I don't blame them,really...but... I would recommend them, but make sure more than one person hears your needs. They are good from what I observed. Just one guy was slooww. I have to move constantly in my job. Just wish more people did so.
I have become quite fond of the Next Level crew regarding my automotive needs. As a self employed contractor, my schedule is rigid and difficult to plan. On a most recent visit, the guys were able to accommodate a small window in my schedule to inspect my work truck. While I appreciate the quick turnaround, I really an thankful for their attention to detail regarding the safety of my & my wife’s vehicle. Once again, thank you NLA & your team of great staff! Matt R
Black. Mazda 6 Chuck
Had vibration under wife's car like something sounded loose & was, the tail pipe with baffle separated from the muffler but fixed now. And oil change was do in my car with no days off until Sep but they got me in today to take care of it & thankful for that. These guys are great & take care of their customers.
Great people to have work on your car. Installed coil overs and they were the only place around that could do an alignment. Will definitely be going back for tires soon. Very knowledgeable with the parts needed to adjust the camber.
I came in for a routine oil change and I’m so glad I did! The guys found a nail in my tire and plugged it right away so I could get moving again! Highly recommend ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Thank you Next Level for excellent service. Your price was $100.00 + less than my last service provider. You guys are the best!
Honest and timely service. Along with fair pricing. Thanks guys.
As usual, customer service and workmanship was excellent! Thank you!
I have been to Next level automotive several times. I am always extremely satisfied with the way I am treated and with the thoroughness of their service. I will definitely go back
Sean said pleasant to deal with, easy and straightforward.
My wife and I were 150 miles from home when we broke down and were stranded on rte.93 in N.H. I had AAA tow us to Next Level because they said they would look at the problem right away. It was the best decision I ever made. If I could give them 10 Stars I would!!
Got my car in and fixed the right way and was quick about it
They did an efficient inspection and brought a couple of issues to my attention with recommendations to fix them. Very helpful and pleasant.
Brought my 2009 Nissan in for a tune up, figured it was time to change plugs! They ran a diagnostic test on it, showed no codes. They pulled a few plugs and said they weren’t new but definitely didn’t need to be changed at this point! Encouraged me to save the money! Greatly appreciated! Just found my new garage!
Best auto shop around!
I'm thankful to have a garage & men that can fix whatever is going on with mine & wife's car as it did this week with the exhaust system on both cars. I highly recommend Next Level Garage if you don't have a garage to take your car to. I'm highly satisfied with the results and on the road again.
Fantastic service, honest and personable, fun and informational. These guys ROCK! I highly recommend them for all your automotive needs.
I had worked with Eric for about a year. his attitude and attention to detail was very good.
Complete Confidence with Eric and Shawn. Great Team!
We are always treated well like family. They are open and honest and have been our mechanics now for over 5 years. We highly recommend that you go to next level automotive for all of your vehicles needs.
This is one of the best automotive shops around. Eric and Shawn really have cornered the market with phenomenal customer service, exceptional work, and extremely reasonable prices. What company will pick your car up at home during a pandemic, complete the work that needs to be done in a timely manner and return it to you sanitized? Only NEXT LEVEL because they truly do take that customer care to the next level. If there’s issues they will work with you to get them resolved, not just throw them back on the customer like most shops do. They are honest and trustworthy. I won’t use another automotive shop as long as this one is family owned and in business! Thank you guys!
Next Level has been servicing our Nissan Maxima for 2 years now. I appreciate when I have a need, all I have to do is call. They are very responsive. Their service is fantastic and we appreciate their professionalism.
My experience with next level is always been the best they're very respectful and honest and explains things so that I am able to understand what work they have done or what work they need to do best garage that I have ever worked with
Edward said that Sean and Eric do great work and they're honest.
Last Thursday I was at a store and came out to see that my tires were showing the radial bands on the inside. I called Next Level Automotive and they got me in the next day. Great customer service, very fair priced and fast. Thank you guys for being so flexible.
Exceptional service and pleasant and professional staff. I always know my car and I are in good hands at Next Level.
Great place that does great work and can be trusted to do the correct work.
We recently had another great experience at Next Level automotive. These guys are great and always go out of their way to help solve any problem without breaking the bank. So happy we found them!
Last Thursday I noticed my front tires on my truck were severely worn which I had no idea of. I called Shawn and Eric at Next Level Automotive and they got me in right away. So thankful to have a ship like Next Level Automotive for honest and trustworthy service. Thank you NLA.
These guys are great. They went above and beyond for me and made me aware of issues with my vehicle I was not aware of. They make people's safety a priority and make sure it's done right!
They know the business and helping people
Tony said really good and always takes care of everything.
I WAS VERY IMPRESSED WITH WITH THE QUALITY AND HONEST WORK ON MY VEHICLE. I TRUST THEM
I would take my car back these gentlemen anytime.
Best prices, service, professionalism, brand new and clean facility, and fast, friendly, flexible owners and crew. I refer everyone I know to them, I've found my go-to for all vehicle services moving forward.
There Fleet and Personal vehicle service, is second to none. It's the combination of Honest Quality and professionalism. That makes Next Level the go to place for Automotive Excellence!
Will definitely take my vehicle again.
the guys at next level always have away to put my mind at ease. They are very professional and honest. -Sue
Best service and great people. Love this place. I recommend it.
Suni said she is very fine with this business. They are there for her when she needs them. They do a good job and do not over charge her.
I’ve been doing business there for a couple of years and it always has been a great experience and I would recommend them to anyone looking for a good reputable repair shop
The guys at Next Level Automotive are awesome. They take care of all my vehicles with the utmost professionalism.
I was so impressed by their knowing, patience and honesty. Will be going back.
The title really says it all, top notch service for an amazing price. You won't be disappointed here
Next level automotive is a great place, the guys are friendly and knowledgeable. They go out of their way to try to find a solution to your problems without charging an arm and a leg. I wouldn’t hesitate to bring my vehicle to them for any problems I was having. They also have fit us in on very short notice, ore than once. Great place and great people
My car was making a small exhaust noise & found that the tail pipe came loose from the muffler which was longer than I thought so stayed in the muffler but the guys took care of it, so quiet again. Also found that the filter was coming apart when changing my tranny's fluid saving me potential problems down the road. Thanks guys for fixing my car that I enjoy driving & being in.
They got us in quickly and fixed a few issues, in a day. Shawn was great to deal with
I always bring my vehicles here, it's a place I know I can trust and I get good service every time!
My wife has been wanting rain guards for her car so we finally got them ordered & installed by these guys who do a great job. They look good & my wife loves them. I'm going to order them for my car. Love being able to open the window when it's raining out & not get wet.
I don't trust many people with my vehicles but these guys always take great care of my family and I. Highly recommend them for anyone looking for honest and trustworthy auto shop.
These guys are fast and know what they are doing, fixed my coolant and oil leaks same day and reasonably priced. Great mechanics!
Always a pleasure to go to Next Level to have my car worked on they're very thorough and they're very fair it's a relief to take your car somewhere and not have to worry about being taken
Best place to take your car for service! Love the new website and can’t be any easier to set up your appointment.
Every time I have an issue with my car or need an inspection or oil change I go to Next Level. Why do I drive 45 minutes? Because they are that good. Everyone is friendly, everything is professional, everything is timely, and they do their best to be as accommodating as humanly possible. Why would I go somewhere else?
They know there business and do the job right the first time. They will always be the garage I go to for work. They are honest and they don't try to sell you stuff you don't need
Diane said the personnel at the business are nice and trustworthy.
Eric dropped me off and picked me up since we were down to one car in the house. Both guys provided exceptional service and prompt response times. They really went above and beyond.
I highly recommend Next Level Automotive. They have been servicing my car for about a year and a half and they have always been honest and upfront about what my (very old) car needs and what can wait. Prices are fair and reasonable. Above all, they are willing to take the extra time and go that extra mile to make sure I'm happy and safe in my vehicle- this includes answering questions about new car purchases that don't even benefit them!
I had a spontaneous day off & scheduled and oil change & replaced 2 tires. I’m so thankful there was an open spot. Safety is important to me, we found 2 bolts on one tire had been broken. God’s timing is perfect. The work & repairs were completed, had I not gotten in when I did, who knows what might have happened. Thanks Eric & Shaun for getting me in!
They re-balanced my tires for free did an oil and filter change had a great price check the whole truck over fast service very professional and friendly I highly recommend them
Next Level went above and beyond to assure I was a satisfied customer. I have never had the courteous, understanding service I experienced at Next Level anywhere else. I will definitely be recommending them to my friends and family. Next Level you ROCK!!!
I can always count on them to do great work, very reliable and friendly!
Very happy to say Next Level is where we take our vehicles for any service. Always get right in and they are quick with getting things done. They are also very friendly. Thank you to all of you at Next Level Auto.
I am a repeat customer because they take good care of my vehicle.
Super fast, great prices (we got tires changed over, oil change, inspection, and headlight replacement in just over an hour.) Eric & Shawn are also wicked personable, and there’s a clean, comfortable waiting area where you can see the work being done. Definitely our go-to from now on!
Next Level is HOME for my car. Love the guys there and their expertise. Customer-centric.
Both the repairs and the customer service was top notch. I have never been to a garage where they actually explain in full detail and why I needed the repairs needed to fix my vehicle. On a scale from 1-10 they are a 12!
Next level goes above and beyond to help their customers. They are honest, flexible and dont charge outrageous labor fees. My entire family uses Next level for all our vehicles needs.
Brought car in to get winter tires off & they noticed the rear brakes where thin & rotors had rust on them and had no record that they were done recently. Didn't take them long to do and now my car is a lot safer & stops a lot quicker which I need for commuting to work. Thanks guys, 👍☺️
They were great! Honest, upfront and personable. I will definitely be back!
Went for an inspection and I was in and out of there in no time very efficient, friendly and respected
The staff here are professional, accommodating, honest and thorough. I have been coming to this business for a few years and have never had a problem and always a pleasant experience.
Very pleased with their professionalism. I asked them for specific things (like my new tires being really quiet) and they exceeded what I wanted. Highly recommend them to anyone who wants the best people working on their vehicle. Thank you guys for your recommendations.
Can't thank Next Level enough, these guys go above and beyond and really do take things to The Next Level! My wife's car was having engine oil issues, Next Level not only diagnosed and fixed what we have been dealing with for a couple years, they also did a good once over while the car was there and found a potentially very dangerous failure in one of the front suspension springs! The spring broke and luckily it broke and a piece came out away from the tire and not into the tire while we drove the car, it didn't make the car look any different from the outside so unless you looked for it it could have gotten worse and left us stranded! This is the type of attention to detail you get with Next Level! After the amazing service with her car, I had them work on my firebird, and now my truck is there getting servicing, best shop around! Thank you Next Level 🙂!
They would call me with prices every time they would seen something was wrong. The best place I’ve ever been to by far !
These guys are awesome! Gets the job done quickly and at reasonable prices. I highly recommend!
It is so hard to find a reasonable & honest mechanic! Sean & the crew at Next Level Automotive is the best with their great customer service, reasonable prices & honesty!
I have been going to next level for awhile now. I feel very comfortable with their service and their honesty. Always welcome you with a smile.
Very good people, they always have good deals going on.
... again trust worthy, reliable, friendly service! Flexible scheduling... even if I unexpectedly need service... very accommodating! Thank you so much ... gives me peace of mind .
The whole experience was very professional I would recommend them to everyone!
Shawn always takes care of my family and I whenever we go in. Whether it’s inspections or fixing a broken headlight from a side swipe hit and run, Shawn and his team do what is needed without any gimmicks or mind games! I would recommend this shop to everyone!
The people here are so helpful and get the job done with a good price
Honest, easy to talk to and fair prices. Nice clean shop. Great having people at the counter who are mechanics not just desk help.
Great service, very pleasant to work with. This is our definite go to place. We’ve been going to Next Level for three years now and I have been extremely satisfied with every vehicle issue we’ve had. They go above and beyond.
Next Level has brought a new higher level of full automotive service to the Concord area.
I didn't feel like I got ripped off when I left. It was my first time doing business with them but it's a good sign of honesty. Their labor rate is kind of crazy high though.
Karen said the business had a very nice staff and they did what they said they would do.
I can’t say enough good things about my experiences here. They are personable and always greet with a smile. They take the extra time to explain the details of the service, and they take the time to treat their customers like friends and family. I always feel that they truly care for the services they provide, and take the extra steps to ensure satisfaction. A vehicle is one my biggest and important financial investments and they have gained my trust and appreciation. I would give more than five stars if I could! Thank you for all that you do!
Very professional team.
Like I've mentioned before, older cars are still doing well thanks to these guys & passed inspection for another year. Thank you gentleman for keeping us moving with a safe vehicle ☺️👍.
During routine preventive maintenance, they don't miss anything. They catch issues before they cause major problems before they cause inconvenient and unnecessary breakdowns.
They got back to me right away. They didn’t do any work till they heard from me. Which is great. It was my first time with them and I will be going back to get more work done with my car and my Rv motorhome . Very hard to find a honest mechanic. I’m glad I went there. Very convenient for me as well.
I bring my entire fleet of trucks/vans to these guys and they are great..I can call almost anytime and they can usually squeeze me in. Prices are fair and they do good work. Highly recommend
When ever I go to Next Level every one is so courteous, helpful, accommodating and non patronizing. So refreshing!
Eric and Shawn, make my business the leader in Customer Service and Support.
If you plan on keeping your car for as long as you can, get your car taken care of by these guys. My wife's car an 98 Honda & mines an 03 Camry and they're both going strong because we believe in regular oil changes and getting things fixed when they need it & not waiting. These guys do a great job in doing that and keeping track of your maintenance and they make it easy for you to keep track also.
They are honest, timely and definitely care about your safety. And, they are so nice! They explain everything they do. We would not take our vehicles any where else!
Shawn was great! It was able to get my car done a day before than the schedule date and texted me as soon as it was done!
They were friendly fast and very accomodating!
Great service, fair prices, explains the issues.
Next level has done nothing but the best work for me on my vehicle and ALWAYS gets it done in a timely manner. I would recommend to anyone!
Raquel says she has always gone to this business for everything.
They take time to explain their diagnosis of your automobile and make recommendations. They are upfront with cost and estimate. They genuinely have the costumers best interest. They make you feel welcomed and respected.
Next Level has always done a great job at a fair price ...they are the mechanics I trust. I live in Bedford but travel to concord to have my work done by these guys because I know it will get done right,... Highly recommend, 5 stars!
Very honest and good people
Eric and Shawn were very quick to get me an appointment and addressed my issues with my car and had it done in time for me to pick it back up after work. Their smiling faces help to ease my anxiety. They are very honest, dependable and reasonable..
Next Level has been great from my first visit to the most recent. Always so understanding and patient. Very accommodating. They take the time to explain everything and are true professionals. I never feel like I am being taken advice of. Would highly recommend them.
I brought a car in, that I bought private party, for a state inspection. My car failed. Frame is pretty rusty, which is my the biggest issue. Despite bad news for me, they appeared to be more honest and upfront than other mechanics I’ve been to. They also looked at my car same day I called. Customer service was above average, they were very friendly, and gave me a break on the price for the inspection. I left with a few recommendations of places that may be able to help with the rust. Would recommend.
Professional, bright and clean, on time as scheduled, and comfortable waiting area. Highly recommend. All staff are polite. Glad I came here for changing to snow tires and for today’s oil change. Have recommended to some friends.
Great customer service, great prices, trustworthy, quick service. Absolutely no complaints they are our go to repair shop!
I suggest next level automotive to everyone, they are honest, quick service, great prices! Love next level!
As usual- fast, professional, and fair.
Karen said they are great employees over there. They are good. They are very accommodating. They seem to know what they are doing.
Suni said she's always happy. They give her the answerers that she wants. She feel that they are honest. They talk to her like she's a human being.
A great place to get your car repaired or serviced. They are very courteous and follow through on their promises.
I can always trust that Eric and Shawn will make sure my vehicle is safe to drive. They are upfront and honest with the issues they find on my vehicle and what problems need fixed immediately and others that can wait. It is refreshing to know that they will tell you the real thing and let you make the decision.
Worry free Fleet Management.
Next Level can be trusted to repair anything. I had front brakes replaced and they showed me the old brake versus the new brake. The workers are very nice and it was a great experience to do business with them. I will be their customer from now on!
Eric and Shawn are great. They treat everyone with a great deal of respect. They will tell you exactly what you need for your car and not beat around the bush. I have never had any issue with the work being done on my car. I highly recommend Eric and Shawn for all of your car needs at Next Level Automotive.
Rachel said they always make sure her vehicle is safe and lets her know when its time to purchase another vehicle.
I am sure everyone has had a bad experience with an auto shop. This shop changed my perception. I needed a lot of work done amd anothe shop told me it would take a week or more. Next Level got me in the next day after i called. Their quote was substantially less for the same list. They found one other issue and the fixed everything in 2 days!! Then the bill was $100 less then they quoted me. Great prices, friendly staff and i felt valued. Thank you guys.
They were able to get me in the same day I called. They looked at my wife's car, gave me an honest assessment and a fair quote. They were even able to complete all of the work on the same day!! All I can say is WOW.
Went in to get my new tires put on and asked them to check out my airbag light. They diagnosed it and gave me a free quote! Thanks a lot guys! Also great price on getting new tires mounted and balanced!
Honest, helpful, and great customer service!
I want to say thank you to Eric and Sean for the prompt service getting me in for my state inspection on my Tundra. Very professional team they have there.
They always do fantastic work with my vehicles and are willing to work with my schedule provided enough heads up. The employees are very knowledgeable and friendly with the customers. I would absolutely recommend anyone to Next Level Automotive!
They put you at ease and explain things in a way you can understand.
Chad said Sean and Tom are good friends, he thinks the business is awesome. He loves them and passes business cards out to all his friends.
John said happy with the service
Unprofessional place, the way they handle things were very unclear and unprofessional. Seeing my truck rock back-and-forth when it was lifted 5ft in the air is a very unsettling thing. The owner jokingly comes into the waiting room and tell me oh don’t worry your trucks not gonna fall off, I’m sorry but that isn’t something I want to hear. Idk if it’s because I’m a girl but they treated me like I knew nothing and didn’t want to explain to me anything. They left my truck a mess! You could see marks of someone rubbing up on my truck on the driver side (like they pulled in too close) There was oil on my door handle inside, as I got an oil change apparently they checked the psi and tighten lug nuts but my tire pressure never got looked at cause there all high and off. They were nice when I called to make the appointment (new money coming in) but when I was there I soon found out that it was just a front and they became rude.
Needed a whole bunch of fixes on my car. Was tired of taking it to the dealership. I found Next Level through a friend and couldn’t be happier. Trustworthy, awesome communication...they know their stuff.
The team at Next Level Automotive did an amazing job on my car. The called me to let me know what it was going to need, prior to inspection, like I had asked them to do, and it was completed in a timely manner with exceptional customer service. Their work ethic is TOP NOTCH! I would HIGHLY recommend going to Next Level Automotive, right off 106, for all of your Automotive needs. Thank you! Job well done!
I have been to Next Level for an inspection, oil change, and other work to my car. Their customer service is excellent and I feel that I can fully trust the business. They work efficiently and make you feel welcome from the second you walk through the door. The business is transparent about any work that your vehicle needs and has fair pricing. I am recommending Next Level to all of my friends and family and highly recommend that you go there if you are reading this review!
Everything I have needed done has been done quickly and well.
Joe said the people and the work are good at the business.
Chris said they did exactly what he asked and a little bit more.
These guys were super friendly and treated me well. They also undercut a local corp auto place by about $400, which I appreciate and will continue doing business here and referring anyone i can. Thanks guys!!!
Professional and affordable. Everyone that I have met there are very personable and answer my questions in words that are easily understandable!
Tom said the staff was friendly. They work well with him and the service is good. Also, they have reasonable pricing.
Next level is a clear example of other then Dealership repair service. Only with Honesty and Fair Quality work!
I never cease to be amazed at the level of service provided by this family owned business. They want you to come back and they earn your future business the old fashioned way....THEY RESPECT YOU! Eric and Shawn direct you as to what is best for your vehicles, not what puts the most cash in the register. I have known Eric over two decades and would trust him with anything.
It is great to have a mechanic that I can trust. The team at Next Level go above and beyond to make sure my car is safe.
The service at Next Level in Concord is friendly and professional. The guys there are always so nice and they do a great job maintaining all of our vehicles! I recommend them 100%
They are very professional and their prices are reasonable, something hard to find these days. I highly recommend!
Great Family ran business, Top Notch Work. Fair Prices. What more can you ask for?
Shawn & Eric are amazing! They are courteous, professional and timely. Not only do they tell you exactly what is going on with your vehicle, they give you the reasons why it is happening. You never have to worry they are doing unnecessary work to benefit them. They always check to make sure there are no recalls, no matter the age of your car! You feel extremely confident the repairs were done correctly and safe to drive.
I stumbled across Next Level as a neighbor to my workplace. I'm very fluent in repairs and service, but had no time for my own car. After giving them a shot, I now send ALL of my fleet service to them, up to our F550. Great guys, sincere, knowledgeable and timely. I'm extremely difficult to please, yet these guys get my thumbs up! No doubt they will keep up the great job